Delegate with confidence, not compromise

Our Services

  • General Remote Assistant

    Who it's for: Business owners and solopreneurs drowning in the small stuff. If your inbox, calendar and admin are eating the hours you should be spending on clients and growth, this is where to start.

    Typical tasks:

    • Inbox and calendar management

    • Data entry and CRM upkeep

    • Travel bookings and appointment scheduling

    • Document preparation and formatting

    • Invoicing support and expense administration

    • Online research and reporting

    The outcome: You reclaim 10 to 20 hours a week and hand recurring work to someone who does it accurately, on time, every time. Your business runs whether you are at your desk or not.

    See what a General Remote Assistant handles

  • Social Media Assistant

    Who it's for: Businesses that know they should be visible online but never find the time. If your last post is from months ago, your audience has noticed.

    Typical tasks:

    • Content planning and scheduling

    • Post creation with your brand voice and visuals

    • Community management and comment replies

    • Basic graphic design for posts and stories

    • Performance reporting and insights

    • Competitor and trend monitoring

    The outcome: A consistent, professional presence that builds trust with prospects while you focus on serving clients. Visibility becomes something that happens for you, not another task on your list.

    See what a Social Media Assistant handles

  • English Customer Support

    Who it's for: Businesses whose customers deserve quick, friendly answers, but whose team cannot sit in the inbox all day. Ideal for webshops, SaaS companies and service businesses with English-speaking customers.

    Typical tasks:

    • Replying to customer enquiries by email and chat

    • Answering phone calls in clear English

    • Order status, returns and account questions

    • Ticket triage and escalation of complex issues

    • Maintaining help centre articles and FAQs

    • Following up on reviews and customer feedback

    • Reporting on response times and common issues

    The outcome: Your customers get fast, professional, natural English support during European business hours, and you stop losing sales and goodwill to slow replies. Support becomes a strength instead of a backlog.

    See how English Customer Support works

  • IT Support

    Who it's for: SMBs without an in-house IT department, and agencies or IT firms that need reliable first-line capacity without the payroll of a local hire.

    Typical tasks:

    • First-line helpdesk and ticket handling

    • User account and access management

    • Software installation, updates and troubleshooting

    • Basic website and hosting maintenance

    • Documentation of systems and procedures

    • Monitoring and escalation of technical issues

    The outcome: Your team and your clients get responsive, structured IT support during European business hours, at a fraction of the cost of a local support hire. Small problems get fixed before they become big ones.

    See what IT support covers

  • Logistical Support

    Who it's for: E-commerce businesses, wholesalers and SMBs that ship across Europe and need dependable order and shipment follow-up without the cost of a local logistics hire.

    Typical tasks:

    • Order processing and order status updates

    • Carrier booking and coordination

    • Shipment tracking and proactive delay follow-up

    • Preparation of shipping documents and customs paperwork

    • Handling of returns, claims and damaged shipments

    • Keeping stock and order records up to date

    The outcome: Orders leave on time, delays are spotted and chased before customers start asking, and your paperwork is in order. You stop chasing shipments yourself and get your time back for running the business.

    See what a Logistics Assistant handles

“Kapwa Support has freed up a significant amount of our time, letting us focus again on growing Watch Mates. The remote assistant worked professionally and independently, handling tasks with real care and precision.”

— Founder Watch Mates

A black watch storage box with an orange interior, containing various wristwatches, is placed on a vintage wooden table. In the background, there is a red classic car and other vehicles in a garage or showroom.

Frequently Asked Questions

  • Our General Remote Assistant handle administrative support, inbox and calendar management, data entry, research, document preparation and other recurring operational tasks, freeing you up to focus on growing your business.

  • Our IT Support VAs assist with troubleshooting, software support, basic systems administration and technical documentation, giving you reliable day-to-day IT help without the cost of an in-house specialist.

  • Yes. Our Social Media Assistants can plan content calendars, schedule and publish posts, monitor engagement and support your wider social media presence, working to the guidelines and tone you set.

  • We select and train our English Customer Support VAs for clear, professional written and spoken English, so your customers get a smooth, responsive experience.

  • Our Logistical Support VAs handle shipment tracking, customer status updates, proof of delivery processing, rate database maintenance and operational inbox management, working inside the systems you already use. They escalate exceptions with the context already gathered, so your team only deals with the shipments that need a decision.

  • In many cases, yes, particularly where skill sets overlap, such as General Remote Assistant support combined with social media tasks. Get in touch through our contact form and we will help you find the right setup for your needs.

Ready to hire a Remote Assistant?

Tell us what's eating your week. Prefer to talk? Book a free 20-minute intro call and we'll show you what a Kapwa Support assistant can do for your business.

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