IT support for the day to day, without hiring an internal team
First line support, account and device administration, and the small technical work that keeps a growing business running, handled by a dedicated assistant.
The problem
Somewhere between five and fifty people, IT stops being nobody's job and becomes everybody's interruption.
Someone cannot log in. A new starter has no accounts on their first morning. A leaver still has access three months later. Licences renew for people who left in spring. The most technical person in the room becomes the helpdesk, at the expense of the work you actually hired them for.
You do not need a managed service provider contract for this. You need a competent pair of hands on it every week.
What your assistant handles
First line support
Triaging and resolving day to day user issues
Password resets and access problems through your identity provider
Software installation and configuration support
Documenting fixes so the same issue costs less next time
Escalating genuinely complex problems with the diagnostics already done
01
Account and access administration
User provisioning and deprovisioning
Group, permission and shared drive management
Multi factor authentication enrolment and recovery
Access reviews, so leavers actually leave
02
Device and asset management
Onboarding and offboarding checklists end to end
Asset register maintenance
Coordinating repairs, replacements and suppliers
Backup verification and monitoring
03
SaaS administration
Licence management and seat allocation
Removing licences nobody uses
Basic integration and automation configuration
Renewal tracking and cost visibility
04
Documentation
Building and maintaining internal IT documentation
Onboarding guides your team will actually read
Keeping a knowledge base current as the stack changes
05
How it works
1. You tell us what you need
Your stack, your team size and where the interruptions are coming from.
2. We match on technical fit
Experience with your actual tooling, verified before you meet anyone. You meet the assistant before anything is agreed.
3. Access, carefully
Access is granted through a password manager with shared vaults and multi factor authentication, scoped to what the role requires, logged, and revoked immediately when a placement ends. Least privilege is the default, not the upgrade.
4. Documentation from week one
Every fix becomes a documented procedure. Within a few months you own an internal knowledge base you did not have to write.
5. Steady state
Onboarding and offboarding stop being fire drills. Access reviews happen because they are scheduled, not because something went wrong.
Why Kapwa Support
Your assistant is paid properly
Top of the market pay, performance bonuses and paid vacation recognition. In a role that holds administrative access to your systems, continuity and trust are the product. Retention is a security property.
GDPR compliance is built in, not bolted on
An assistant with account administration rights sits close to a great deal of personal data. That is treated as the serious thing it is: scoped access, documented retention, a written AI usage policy, a Data Processing Agreement and Standard Contractual Clauses for transfers. We can talk your data protection officer through the setup.
Europe facing hours
Support during your team's working day, so a blocked colleague is unblocked the same morning.
A team, not a listing
Kapwa means shared identity and mutual regard, a Filipino idea that gives us our name and shapes how we support the people doing the work.
What is included
A dedicated IT support assistant, not a rotating pool
Scoped, logged access through a managed password manager
Documented procedures and a growing internal knowledge base
Transparent time tracking with no screenshot monitoring
Replacement cover if the fit is wrong.
Pricing
Starting from €35/hour, with rates decreasing as your monthly hours increase.
Frequently asked questions
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Common business stacks including Microsoft 365, Google Workspace, Slack, Zoom and standard SaaS administration. Tell us your stack and we will confirm the fit honestly before you commit.
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Not for infrastructure, network design or security incident response. For first line user support and account administration it very often is, and it works well alongside a provider where you already have one.
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Least privilege by default, granted through a password manager with shared vaults and multi factor authentication, scoped to the role, and revoked the moment a placement ends. Access is reviewed on a schedule agreed with you.
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Every candidate completes a paid, structured trial task scored against a published rubric, alongside interviews and background checks including NBI clearance. We are more interested in what someone can demonstrate than what a certificate claims.
Ready to hire a VA?
Tell us what is eating your week. With one free introduction call we will show you what a Kapwa Support VA can mean for your business.