FAQs

Thinking about working with Kapwa Support?

Here are the questions we hear most from European SMBs and solopreneurs, covering how we work, what our services include and what to expect from your VA. Can't find what you're looking for? Reach out through our contact form and we'll help you directly.

About Kapwa Support

  • We connect European SMBs and solopreneurs with skilled Filipino virtual assistants across four core services: General Virtual Assistant support, IT Support, Social Media Assistance and English Customer Support. We handle recruitment, onboarding and VA wellbeing, so you get a reliable, ready-to-work team member without the overhead of hiring directly.

  • Most platforms treat VAs as a commodity. We do not. Kapwa Support pays above-market rates, offers performance bonuses and builds genuine community around our VAs, because we have found that VAs who are well looked after produce consistently better work for our clients. Care is not a perk on top of our service. It is how we deliver quality.

  • We work with SMBs and solopreneurs across Europe. Wherever you are based, our virtual assistants can support your business remotely, and our operations are built around Europe's data protection standards from the ground up.

  • Reach out through our contact form and tell us a little about what you need. We will get back to you to talk through the right role, hours and fit for your business.

  • Kapwa is a Filipino concept of shared identity, the idea that your wellbeing and mine are connected, that we rise together rather than separately. It shapes how we treat our VAs and, in turn, how they show up for your business.

  • Kapwa Support was founded by two people with a deeply personal connection to the Philippines, one who grew up there before relocating to the Netherlands, and one with close personal ties to Filipino culture. That dual perspective, lived experience on both sides, shapes everything we do.

  • We saw a gap between what VA staffing agencies typically offer and what would actually make VAs and clients thrive together. Most models push rates down and treat VAs as interchangeable. We wanted to build something different, an agency where genuine care for our VAs is the engine behind consistent quality for our clients.

  • It means above-market pay, performance bonuses, community meetups and proper recognition of paid vacation are not add-ons. They are how we keep our VAs motivated, supported and invested in your success, which shows up directly in the quality and reliability of their work.

Services & Fit

  • Our General VAs handle administrative support, inbox and calendar management, data entry, research, document preparation and other recurring operational tasks, freeing you up to focus on growing your business.

  • Our IT Support VAs assist with troubleshooting, software support, basic systems administration and technical documentation, giving you reliable day-to-day IT help without the cost of an in-house specialist.

  • Yes. Our Social Media Assistants can plan content calendars, schedule and publish posts, monitor engagement and support your wider social media presence, working to the guidelines and tone you set.

  • We select and train our English Customer Support VAs for clear, professional written and spoken English, so your customers get a smooth, responsive experience.

Pricing

  • Pricing is based on the VA role you need and the number of hours per week. Use our pricing calculator to see a weekly cost estimate in euros, along with a comparison to typical local European rates.

  • No. The rate you see reflects what you pay for your VA's time. We believe in straightforward pricing, without surprise charges layered on afterwards.

  • Your hourly rate covers your VA's time, our recruitment and matching process, ongoing management and the wellbeing programme that keeps our VAs motivated and consistent, including above-market pay and performance bonuses on our side.

  • Yes, our pricing is designed to flex with your business needs.

  • Rock-bottom rates usually mean high VA turnover and inconsistent quality. Kapwa Support starts from €35 per hour because we invest in our VAs, and that investment is what keeps quality and reliability consistent for you.

Working With Us

  • You will work directly with your dedicated VA, matched to your business needs, alongside light-touch support from the Kapwa Support team to make sure things run smoothly.

  • We look at the skills, experience and working style your business needs, then match you with a VA whose background and strengths genuinely fit, rather than assigning whoever is available next.

  • Let us know and we will work with you to find a better match quickly.

  • Our VAs are carefully selected for relevant experience and skill in their area, whether that is general administrative support, IT, social media or customer support, and they are supported with ongoing training.

Getting Started

  • We will review what you have shared and get back to you to talk through your needs, whether that is the right VA role, hours or a general question about how we work.

  • We aim to respond promptly so you are not left waiting.

  • Get in touch through the contact form and we can talk through how a trial would work for your business.

  • Let us know a bit about your business, the type of support you are looking for (General VA, IT Support, Social Media Assistant or English Customer Support) and roughly how many hours per week you have in mind.

Ready to hire a VA?

Tell us what is eating your week. With one free introduction call we will show you what a Kapwa Support VA can mean for your business.