Cookie Policy
Last updated: 21-07-2026
This Cookie Policy explains how Kapwa Support uses cookies and similar technologies on our website. It should be read alongside our Privacy Policy, which explains more broadly how we handle personal data.
This is a working draft and should be reviewed by a qualified privacy lawyer before publication.
Our website runs on Squarespace, and we use Google Analytics to understand how visitors use our site.
1. What are cookies
Cookies are small text files that a website stores on your device when you visit it. They help websites function properly, remember your preferences, and understand how visitors use different features. Similar technologies include pixels, tags, and local storage, and this policy covers those too.
2. How we use cookies
Our website is built on Squarespace, which places two broad categories of cookies on visitors' browsers: cookies that are necessary for the site to run correctly, and non-essential cookies used for analytics and performance, which help us understand how visitors interact with our site.
Alongside this, we use Google Analytics to gather more detailed insight into website traffic, such as which pages are visited and how visitors found our site. Google Analytics places its own cookies, separate from those set by Squarespace, described in Section 4.
We use cookies to:
Keep our website secure and functioning as intended
Understand how visitors find and use our site, so we can improve it
Remember choices you have made, such as cookie preferences
We do not use cookies to build advertising profiles of visitors, and we do not sell any data collected through cookies.
3. Types of cookies we use
Strictly necessary. Required for core website functionality, such as security and navigation. Set automatically by our hosting platform. These cannot be turned off, as they are essential to the site working.
Analytics and performance. Help us understand visitor traffic and activity, such as pages viewed and general browsing behaviour, so we can improve our website. You can opt out of these through our cookie banner or your browser settings.
Functional. Remember preferences you have set, such as language or region. You can opt out of these through our cookie banner or your browser settings.
We do not currently use marketing or advertising cookies on our site. If this changes, we will update this policy and, where required, ask for your consent beforehand.
Cookies in use on our site
Set by Squarespace:
crumb (strictly necessary, session): prevents cross-site request forgery (CSRF), a type of security attack
ss_cid (analytics and performance, 2 years): identifies unique visitors and tracks their sessions on the site
ss_cvr (analytics and performance, 2 years): identifies unique visitors and tracks their sessions on the site
ss_cvt (analytics and performance, 30 minutes): identifies unique visitors and tracks their sessions on the site
ss_cvisit (analytics and performance, 30 minutes): records visitor interaction, such as time spent on the site
SS_MID (analytics and performance, 364 days): identifies a unique visitor; no personal information is stored beyond a unique ID
ss_cookieAllowed (functional, 30 days): remembers whether a visitor has agreed to non-essential cookies
Set by Google Analytics:
_ga (analytics and performance, 2 years, in practice typically around 13 months due to browser limits): distinguishes unique visitors by storing a randomly generated client ID
ga[container ID] (analytics and performance, 2 years, in practice typically around 13 months due to browser limits): persists session state, such as session duration and pages viewed, for our specific Google Analytics property
[Confirm the exact ga[container ID] value once Google Analytics is fully set up on the live site, and update this list if Squarespace's own cookies change, since they can vary depending on which site features are enabled.]
4. Third-party cookies
Some cookies on our site are placed by third-party services we use, rather than by Kapwa Support directly.
We use Google Analytics to understand website traffic and visitor behaviour. Google Analytics places cookies through our website but is operated by Google, which processes the resulting data under its own privacy policy. You can find more information, including how to opt out, at Google's Privacy Policy and through the Google Analytics Opt-out Browser Add-on.
If we add further third-party tools to our site in future, we will update this section accordingly.
5. Managing your cookie preferences
When you first visit our website, you may be shown a cookie banner allowing you to accept or decline non-essential cookies. You can change your preferences at any time by clicking on the cookie banner.
You can also manage or block cookies through your browser settings. Most browsers allow you to:
View which cookies are stored on your device
Delete cookies individually or all at once
Block cookies from specific or all websites
Please note that blocking strictly necessary cookies may affect how our website functions.
6. Changes to this policy
We may update this Cookie Policy from time to time, for example if we add new tools to our website or if the law requires changes. The date at the top of this page shows when it was last revised.
7. Contact us
If you have questions about our use of cookies, please get in touch through our contact form or email us at info@kapwasupport.