Delegate with confidence, not compromise

Our Services

  • General Virtual Assistant

    Who it's for: Business owners and solopreneurs drowning in the small stuff. If your inbox, calendar and admin are eating the hours you should be spending on clients and growth, this is where to start.

    Typical tasks:

    • Inbox and calendar management

    • Data entry and CRM upkeep

    • Travel bookings and appointment scheduling

    • Document preparation and formatting

    • Invoicing support and expense administration

    • Online research and reporting

    The outcome: You reclaim 10 to 20 hours a week and hand recurring work to someone who does it accurately, on time, every time. Your business runs whether you are at your desk or not.

  • Social Media Assistant

    Who it's for: Businesses that know they should be visible online but never find the time. If your last post is from months ago, your audience has noticed.

    Typical tasks:

    • Content planning and scheduling

    • Post creation with your brand voice and visuals

    • Community management and comment replies

    • Basic graphic design for posts and stories

    • Performance reporting and insights

    • Competitor and trend monitoring

    The outcome: A consistent, professional presence that builds trust with prospects while you focus on serving clients. Visibility becomes something that happens for you, not another task on your list.

  • English Customer Support

    Who it's for: Businesses whose customers deserve quick, friendly answers, but whose team cannot sit in the inbox all day. Ideal for webshops, SaaS companies and service businesses with English-speaking customers.

    Typical tasks:

    • Replying to customer enquiries by email and chat

    • Answering phone calls in clear English

    • Order status, returns and account questions

    • Ticket triage and escalation of complex issues

    • Maintaining help centre articles and FAQs

    • Following up on reviews and customer feedback

    • Reporting on response times and common issues

    The outcome: Your customers get fast, professional, natural English support during European business hours, and you stop losing sales and goodwill to slow replies. Support becomes a strength instead of a backlog.

  • IT Support

    Who it's for: SMBs without an in-house IT department, and agencies or IT firms that need reliable first-line capacity without the payroll of a local hire.

    Typical tasks:

    • First-line helpdesk and ticket handling

    • User account and access management

    • Software installation, updates and troubleshooting

    • Basic website and hosting maintenance

    • Documentation of systems and procedures

    • Monitoring and escalation of technical issues

    The outcome: Your team and your clients get responsive, structured IT support during European business hours, at a fraction of the cost of a local support hire. Small problems get fixed before they become big ones.

Frequently Asked Questions

  • Our General VAs handle administrative support, inbox and calendar management, data entry, research, document preparation and other recurring operational tasks, freeing you up to focus on growing your business.

  • Our IT Support VAs assist with troubleshooting, software support, basic systems administration and technical documentation, giving you reliable day-to-day IT help without the cost of an in-house specialist.

  • Yes. Our Social Media Assistants can plan content calendars, schedule and publish posts, monitor engagement and support your wider social media presence, working to the guidelines and tone you set.

  • We select and train our English Customer Support VAs for clear, professional written and spoken English, so your customers get a smooth, responsive experience.

  • In many cases, yes, particularly where skill sets overlap, such as General VA support combined with social media tasks. Get in touch through our contact form and we will help you find the right setup for your needs.

Ready to hire a VA?

Tell us what is eating your week. In one free intro call we will show you exactly what a Kapwa Support VA could take over, and what it would cost.